FAQ

What do I get with my OverlandWrench membership?

• 24/7 live technical support from real-world techs.
• Secure backup key storage (optional but recommended).
• Full scan tool subscription management — no expiration surprises.

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Why do I have to buy my scan tool through OverlandWrench?
We control the subscription when you buy through us.
If you buy somewhere else, we can’t guarantee support, renewals, or proper operation.

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Which scan tools are supported?

• Topdon TopScan
• Topdon TopScan Pro
• Topdon ArtiDiag
  (You pick the tool that fits your needs — pricing is based on the tool you choose.)

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What’s the difference between the tools?

• TopScan — Basic, Bluetooth to your smartphone. May need remote access during support.
• TopScan Pro — More advanced version of TopScan. Still uses your smartphone.
• ArtiDiag — Full standalone tool. No phone needed, just WiFi access.

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How much does it cost?

• TopScan — $350/year
• TopScan Pro — $400/year
• ArtiDiag — $600/year
  (Includes membership and tool subscription management.)

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Do I have to send in a backup key?
No, it’s optional.
But if you lose your key or lock yourself out and didn’t store a backup with us, there’s nothing we can do.
We strongly recommend you take advantage of it.

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What happens to my backup key if I cancel?
If you cancel, you must request return of your key.
Once requested, we ship it to the address on file within 30 days.

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What happens if I just don’t renew?
We’ll hold your backup key for up to one year.
You can request return anytime during that year.
After one year, we’re not responsible for the key.

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Will you access my phone?
Only if you use a TopScan or TopScan Pro — and only if you agree.
Sometimes remote access is needed to troubleshoot faster.
We never access anything without permission.

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Can I use a scan tool I already own?
No.
To guarantee full support, you must purchase a supported tool through OverlandWrench.

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What if I have a special situation?
Reach out.
We’re not corporate.
If you’re straight with us, we’ll work with you — within reason

Full scan tool subscription management — no expiration surprises.

24/7 live technical support from real-world techs.

Secure backup key storage (optional but recommended).

What makes Overland Wrenches unique?

We combine hands-on expertise with a genuine commitment to helping you overcome on-the-road challenges.

How can I access emergency key storage?

Our team provides secure options, ensuring your spare keys are always accessible when needed.

Do you assist with vehicle breakdowns?

Yes, our experienced professionals are here to help fix technical issues and get you back on track.